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  2. Jimmo

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  4. Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date. Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? Notice the Publish date and time fields at the bottom: Here are a few examples of when this would be useful: Welcoming new members A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System. Anniversaries Big day coming up? Create content around it now, but set the topic's publish date on the actual day. Content calendar If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it. Related: Announcements Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. Promo campaign As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective. This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes. Thoughts? Let us know what you think in the comments (preferably now 😉).View the full article
  5. Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date. Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? Notice the Publish date and time fields at the bottom: Here are a few examples of when this would be useful: Welcoming new members A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System. Anniversaries Big day coming up? Create content around it now, but set the topic's publish date on the actual day. Content calendar If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it. Related: Announcements Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. Promo campaign As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective. This feature is available in 4.7.1 Beta 1 (out now). View our release notes. Thoughts? Let us know what you think in the comments (preferably now 😉).View the full article
  6. Jimmo

    test

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  8. See how long, on average, members ascend from one Rank to the next. Screen Recording 2022-07-20 at 14.58.14.mov We are excited to have added this new chart to our existing statistics that shows Rank Progression. This addition, available for all plans, is included in an upcoming release of our latest version 4.7. You can find it in your Admin Control Panel -> Stats -> Users -> Rank Progression. Ranks display a members’ perceived value to the community. The higher a members’ Rank, the greater their influence. Members with higher ranks earned those through their engagement and participation in the community. Actions like commenting, reacting and should your community be utilizing the Achievement system, through those Rules that award points. The more points, the higher the rank. Learn all about our Achievement System and Points in this previously shared Blog. Why is our new Rank Time Progression chart important? Understanding how long it takes members to move from rank to rank helps you strategize a user journey. You want meaningful contributors to feel rewarded for their engagement and participation in your community and receive an increase in their Rank. This chart provides a better understanding of how long it takes members to change Ranks. You will now be asking yourself insightful questions like: Am I happy with that timeline? Are my members happy too? Are any ranks being achieved too quickly or not quick enough? Are the ranks that I want to be “exclusive” and reserved for my star members, appropriately adjusted and take long enough to achieve? Ranks, Rules and all things Achievements can be adjusted and changed. Ask yourself these questions and make changes to better support and reward engagement from those valuable members. Related: Help Guide on how to set up Ranks in your community Let’s take a look at this chart again. Here, the Rank Progression average shows a curve, meaning the time, on average, it takes a member to jump from rank to rank increases. If a member reaches Grand Master faster than you intended, you’re now armed with information to adjust the Ranks. Ultimately, the shape of the line on the chart depends on your goals. Flat line = no time between ranks Rising straight line = similar amount of time between ranks Rising curved line = increasing amount of time between ranks This new addition tracks Ranks for all registered members from day one. Want input setting new Rank Progression goals? Please post in our community forum or leave us a comment. While you’re at it, feel free to leave a comment and let us know what you think; we're looking forward to hearing from you!View the full article
  9. See how long, on average, members ascend from one Rank to the next. Screen Recording 2022-07-20 at 14.58.14.mp4 We are excited to have added this new chart to our existing statistics that shows Rank Progression. This addition, available for all plans, is included in an upcoming release of our latest version 4.7. You can find it in your Admin Control Panel -> Stats -> Users -> Rank Progression. Ranks display a members’ perceived value to the community. The higher a members’ Rank, the greater their influence. Members with higher ranks earned those through their engagement and participation in the community. Actions like commenting, reacting and should your community be utilizing the Achievement system, through those Rules that award points. The more points, the higher the rank. Learn all about our Achievement System and Points in this previously shared Blog. Why is our new Rank Time Progression chart important? Understanding how long it takes members to move from rank to rank helps you strategize a user journey. You want meaningful contributors to feel rewarded for their engagement and participation in your community and receive an increase in their Rank. This chart provides a better understanding of how long it takes members to change Ranks. You will now be asking yourself insightful questions like: Am I happy with that timeline? Are my members happy too? Are any ranks being achieved too quickly or not quick enough? Are the ranks that I want to be “exclusive” and reserved for my star members, appropriately adjusted and take long enough to achieve? Ranks, Rules and all things Achievements can be adjusted and changed. Ask yourself these questions and make changes to better support and reward engagement from those valuable members. Related: Help Guide on how to set up Ranks in your community Let’s take a look at this chart again. Here, the Rank Progression average shows a curve, meaning the time, on average, it takes a member to jump from rank to rank increases. If a member reaches Grand Master faster than you intended, you’re now armed with information to adjust the Ranks. Ultimately, the shape of the line on the chart depends on your goals. Flat line = no time between ranks Rising straight line = similar amount of time between ranks Rising curved line = increasing amount of time between ranks This new addition tracks Ranks for all registered members from day one. Want input setting new Rank Progression goals? Please post in our community forum or leave us a comment. While you’re at it, feel free to leave a comment and let us know what you think; we're looking forward to hearing from you!View the full article
  10. See what members are currently most engaged with in real time in your community by using our new Trending Content feature included in our latest release, 4.7.0. Our new Trending Content feature, available on our Business & Corporate/Enterprise plans, automatically rounds up a list of engaging topics that are most active in the present moment within your community and proudly displays them for other members to see and contribute to. Trending Content is one of the best ways to stay on top of popular and current topics, as well as engage with other members in the here and now. It’s also a powerful method to inform search engines that your community is an authority in its niche because your members are constantly fueling the community fire. How does the real time Trending Content feature work? Our platform applies a value to different forms of engagement. This informs the Trending Content feature as to what it should display without delay. This criteria is weighted and includes: Replies: most valuable ⭐️⭐️⭐️ Topics that receive replies are the clearest sign a piece of content is trending. Reactions: valuable ⭐️⭐ Your members are engaging with other members’ topics and replies. That’s great in helping to decide what is trending, but ultimately we want members to comment. Views: somewhat valuable ⭐️ Visibility is important and plays a role in deciding whether a content item shows in the Trending Content section. The Trending Content may be visible in a block, or on your community's leaderboard. Trending Content block: Trending Content section on the leaderboard page: The Trending Content feature may be turned on or off by visiting your Admin Control Panel (ACP) -> System -> Smart Community -> Features -> Trending Content. Examples of useful Trending Content blocks in different types of communities: Enterprise communities If you’re in the corporate realm, displaying a list of trending content gives your influential clients and members an opportunity to see what’s shaping the ecosystem of your big-named brand. It also provides the company with an opportunity to monitor trends, then focus on more content like it to create another set of trending topics. Educational communities Display a list of trending content amongst your students. If there’s a particular question that captures the attention of your e-learning audience, chances are it’s engaging and thought-provoking. By including a Trending Content block in prominent areas of your community, students (and teachers) have an opportunity to weigh in and reach a solution together. Gaming communities Include a Trending Content block inside your gaming community to drum up interest in new releases, share insider information and rumors about your favorite games and consoles and gauge what your fellow gamer peers are engaged with. Support communities Should a critical support issue arise, your team will see what content items your clients are contributing to, assess, then solve. News communities Don’t be the last to know. When breaking news strikes, members tend to flood to the content item and share their two cents. Including a Trending Content block in a news community is the most efficient route to quickly keep your members in the loop regarding live news. Our new Trending Content feature is available in version 4.7.0. Thoughts? Drop us a line in the comments and let us know what you think. Should this blog post receive great engagement, you'll see it in our Trending Content feature located in our community forum. See you there!View the full article
  11. In a digital world with no shortage of places to connect, a beautiful theme will help you stand out from the crowd. We previously touched on the importance of branded communities, and now we’re unveiling new functionality that will help make your theme more functional: easy access to header and footer tabs within our new simple theme editor. Invision Community already has a powerful and advanced theme editor allowing total control over every aspect of your community’s UI, however this power comes at the cost of ease of use. We often get asked if there’s an easier way to add a site wrapper, or header and footer with some tweaks to the CSS without learning the complexities of the theme editor. Now, we do! Invision Community 4.7.0 comes with a simple theme editing mode. Utilizing a clean interface, this editing mode allows you to quickly and easily add header and footer HTML, along with any CSS. When editing a theme, after clicking the big green button that says "Use Simple Theme Editing," you're taken to a simplified theme editor page where you can add in code for your header and footer, as well as custom CSS. Previously, this option was not available. Before, community leaders had to sift through a theme’s template structure to modify anything within the header and footer code by manually editing Core > Global > GlobalTemplate and work out where to put the HTML. Now, there are header, footer and CSS tabs for easy access. The same Header and Footer tabs are also viewable when editing a theme. TL;DR? We streamlined an important theme editing process. Our mission is to further simplify the more complex parts of the Admin Control Panel without losing the extensibility and customization Invision Community is famous for. The simple theme editor is a single step in that direction. The new, easy-to-use header / footer / CSS theme options are available to use in our new release, 4.7.0.View the full article
  12. Jimmo

    Test

    https://corgi.community/topic/6-test/ [url=https://corgi.community/topic/6-test/]https://corgi.community/topic/6-test/[/url] [url="https://corgi.community/topic/6-test/"]https://corgi.community/topic/6-test/[/url]
  13. Take control of your community messenger inbox. Topics, replies and reviews are an incredible way to engage with members in a community, but sometimes a conversation needs to be had in private. Invision Community's built-in messenger is a powerful system that allows members to privately message another member, or a group of members, directly within your community. However, allowing your members unrestricted access to reach out could clog up your community inbox (and mind!). There are times when you may want a little space from receiving new messages. For example, when you are… Going on vacation Working on a project that requires your complete attention Needing a moment to catch up Currently, your only option is to disable the entire messaging system. That is effective, but it means you cannot engage with existing messages, send replies or message other members. We’ve developed a solution! Invision Community 4.7.0 allows for more refined control over your messenger by allowing you to disable the inbox. The benefit of this is that you can continue existing conversations and start conversations with others while preventing anyone from messaging you (except staff members) either directly or via the Alerts System. The "Disable my messenger" link has been replaced with "Disable my inbox". The warning pop-up makes it clear what this action will do. Of course, administrators can still completely disable the messenger for themselves and other members of the community, which prevents them from accessing the messenger entirely. The new disable your inbox feature, included in Invision Community 4.7.0, will be available to all in the near future. Thoughts on the disabling the inbox feature? Let us know what you think in the comments! Related:View the full article
  14. Invision Community’s forthcoming release includes an exciting new feature available for all. Announcing the Alert System! 🚨™ The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community. Here are a few examples of when a community leader can use the Alert System for individual members: Moderator actions A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. Get ahead of warnings A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. Here are a few examples of when a community leader can use the Alert System for groups: Updates to community guidelines After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made. This example shows an alert with send anonymously switched on. Welcome message To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in. This example shows an alert with the option to reply, with send anonymously turned off. Heads up Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. New forums added After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is. Let's chat You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community. These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. Alerts are managed from the Moderator's Control Panel. Let us take a look at the different areas that can be configured. Dates Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message. Send to This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert. Send as yourself or anonymously You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. Replies If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out. This feature is coming to Invision Community 4.7, across all platforms. Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.View the full article
  15. As the Invision Community platform continues to evolve, so do the precarious ploys of pesky bots. Oftentimes spammers, whether they are bots or actual humans, spam your community with links in an effort to boost their website’s SEO. There are already a number of ways in the Invision Community platform to fight against spam, including… Our native Spam Defense built into the platform that scores a newly-registered member Placing new registrations into a moderator queue Adding word filters that, when triggered, put the member in a moderation queue We also integrate with various CAPTCHAs. You might be unfamiliar with the term, but you’ve definitely participated with one. It’s a digital gatekeeper in the form of an interactive puzzle that asks you to find patterns or similar images in order to evade malicious bots from taking action, whether that’s submitting a spam email, comment or registering an account. Our existing CAPTCHA defenses include: Invisible reCAPTCHA where the system intelligently detects if the user is human in the background reCAPTCHA V2 where the user simply clicks an "I'm not a robot" checkbox keyCAPTCHA where the user must complete a jigsaw puzzle In our latest update, version 4.7, we’ve included yet another defense to block spam from seeing the light of day: hCaptcha hCaptcha is one of the world's most widely used independent Captcha services. We’re incorporating it in a few places where spammers can prepare their attacks. Registering: Prevent spammers from joining your community. If enabled, the hCaptcha will stop spammers in their tracks before even creating an account in your community. Guest posts: Community leaders have the option to allow guests to reply to topics. This could potentially open up the floodgates for spammers, but the hCaptcha effectively mitigates this by asking the entity (hopefully an actual person) to problem solve. If the sequence is not successfully completed, the guest post won't be published. hCaptcha is available in the new 4.7 Beta 1 release. Give it a shot and let us know what you think in the comments… just be sure to successfully select all the traffic lights if you’re a guest! 😉View the full article
  16. To celebrate Invision Community turning 20-years-old (an eternity in Internet years), I interviewed the company's founding fathers. Ahh the good ol' days. Remember simpler times? This new video interview touches on Invision Community's past, present and future thanks to the invaluable insight from @Charles, @Matt and @Lindy. In our chat together, these gentlemen... Take a nostalgic trip down memory lane and reflect on the company's origins Explain the power of community amidst the social media boom Offer advice for new community leaders on how to grow Share some of the biggest changes to the platform Recant fond memories from the earlier days Reveal a teaser of what's next for Invision Community Noteworthy quotes: Charles: Lindy: Matt: Thoughts on the interview? We'd love to hear from you in the comments! 🎂View the full article
  17. Improving SEO with your community is a hot topic with community managers. Many minor tweaks can move the needle in the right direction, but the most significant changes come with increasing crawl efficiency. I recently wrote about changes we made to Invision Community to improve crawl efficiency. By removing thin content pages and being laser-focused on what you want to be crawled, you present a more efficient site ready for crawling. Crawl depth is another metric that impacts crawl efficiency. The more 'clicks' Google and other search engines have to make to get to your content; the less efficient your site is for crawling. With a community, this can present problems because using forums and child forums segments content and places it an extra click or two away from the home page. Segmenting is ideal when your community has defined content boundaries, but it can mean Google has to work harder to find your content. We introduced a "fluid view" in a past release, which streams all of your community's topics into a single filterable view. This streamed view works well when you have a small number of forums, but it is less valuable when you have a more significant number. Wouldn't it be perfect if you could have a fluid view per forum or category so you can stream the forum's topics with any child forum's topics in a single view? With our latest release, you can do just that! In this example, I have a forum called "Ideation", and there are two child forums. The new feature enabled on a per-forum basis in the AdminCP allows the topics from all three forums to be streamed in a single view. As with the global fluid view mode, your members can toggle the filters to refine which forums you want the stream to include. Showing the topics from multiple forums in a single unified stream is not only helpful for search engines as it reduces the crawl depth, but it also reduces helps your members find valuable content faster. Update (July 14, 2022): In our latest release, 4.7, we improved the fluid-mode per forum filters to remove a page reload. We also reversed the filter checkbox status to make it clear which filters are being viewed. This feature is available now. I'd love to hear your thoughts below!View the full article
  18. Improving SEO with your community is a hot topic with community managers. Many minor tweaks can move the needle in the right direction, but the most significant changes come with increasing crawl efficiency. I recently wrote about changes we made to Invision Community to improve crawl efficiency. By removing thin content pages and being laser-focused on what you want to be crawled, you present a more efficient site ready for crawling. Crawl depth is another metric that impacts crawl efficiency. The more 'clicks' Google and other search engines have to make to get to your content; the less efficient your site is for crawling. With a community, this can present problems because using forums and child forums segments content and places it an extra click or two away from the home page. Segmenting is ideal when your community has defined content boundaries, but it can mean Google has to work harder to find your content. We introduced a "fluid view" in a past release, which streams all of your community's topics into a single filterable view. This streamed view works well when you have a small number of forums, but it is less valuable when you have a more significant number. Wouldn't it be perfect if you could have a fluid view per forum or category so you can stream the forum's topics with any child forum's topics in a single view? With our latest release, you can do just that! In this example, I have a forum called "Ideation", and there are two child forums. The new feature enabled on a per-forum basis in the AdminCP allows the topics from all three forums to be streamed in a single view. As with the global fluid view mode, your members can toggle the filters to refine which forums you want the stream to include. Showing the topics from multiple forums in a single unified stream is not only helpful for search engines as it reduces the crawl depth, but it also reduces helps your members find valuable content faster. This feature is available with Invision Community April 2022 (4.6.12). I'd love to hear your thoughts below!View the full article
  19. Improving SEO with your community is a hot topic with community managers. Many minor tweaks can move the needle in the right direction, but the most significant changes come with increasing crawl efficiency. I recently wrote about changes we made to Invision Community to improve crawl efficiency. By removing thin content pages and being laser-focused on what you want to be crawled, you present a more efficient site ready for crawling. Crawl depth is another metric that impacts crawl efficiency. The more 'clicks' Google and other search engines have to make to get to your content; the less efficient your site is for crawling. With a community, this can present problems because using forums and child forums segments content and places it an extra click or two away from the home page. Segmenting is ideal when your community has defined content boundaries, but it can mean Google has to work harder to find your content. We introduced a "fluid view" in a past release, which streams all of your community's topics into a single filterable view. This streamed view works well when you have a small number of forums, but it is less valuable when you have a more significant number. Wouldn't it be perfect if you could have a fluid view per forum or category so you can stream the forum's topics with any child forum's topics in a single view? With our latest release, you can do just that! In this example, I have a forum called "Ideation", and there are two child forums. The new feature enabled on a per-forum basis in the AdminCP allows the topics from all three forums to be streamed in a single view. As with the global fluid view mode, your members can toggle the filters to refine which forums you want the stream to include. Showing the topics from multiple forums in a single unified stream is not only helpful for search engines as it reduces the crawl depth, but it also reduces helps your members find valuable content faster. Update (July 14, 2022): You asked and we listened! Thanks to valuable client feedback, we made an update to our fluid view feature included in our latest release, 4.6. To better the user experience, we improved the fluid-mode per forum filters to remove a page reload! We also reversed the filter checkbox status to make it clear which filters are being viewed. The Fluid View updates are available now. We'd love to hear your thoughts below!View the full article
  20. Improving SEO with your community is a hot topic with community managers. Many minor tweaks can move the needle in the right direction, but the most significant changes come with increasing crawl efficiency. I recently wrote about changes we made to Invision Community to improve crawl efficiency. By removing thin content pages and being laser-focused on what you want to be crawled, you present a more efficient site ready for crawling. Crawl depth is another metric that impacts crawl efficiency. The more 'clicks' Google and other search engines have to make to get to your content; the less efficient your site is for crawling. With a community, this can present problems because using forums and child forums segments content and places it an extra click or two away from the home page. Segmenting is ideal when your community has defined content boundaries, but it can mean Google has to work harder to find your content. We introduced a "fluid view" in a past release, which streams all of your community's topics into a single filterable view. This streamed view works well when you have a small number of forums, but it is less valuable when you have a more significant number. Wouldn't it be perfect if you could have a fluid view per forum or category so you can stream the forum's topics with any child forum's topics in a single view? With our latest release, you can do just that! In this example, I have a forum called "Ideation", and there are two child forums. The new feature enabled on a per-forum basis in the AdminCP allows the topics from all three forums to be streamed in a single view. As with the global fluid view mode, your members can toggle the filters to refine which forums you want the stream to include. Showing the topics from multiple forums in a single unified stream is not only helpful for search engines as it reduces the crawl depth, but it also reduces helps your members find valuable content faster. This feature is available now. I'd love to hear your thoughts below!View the full article
  21. Since the dawn of the Internet, forums have remained a dominant force on the worldwide web. Invision Community not only survived the social media boom, we thrived. Our community forum platform is an industry leader and continues to serve thousands of businesses year-round. If community forums are tried and true, then why is the average Internet user bombarded with pleas to follow a brand’s Instagram, Facebook and Twitter accounts versus a forum? It's often the case that when decision makers consider building a community, they look to social media tools first and overlook the power an owned community platform has. It's rare to find an instance where exclusively maintaining a social media presence builds a rich and diverse community that shares information and actively help each other. Every smart company should invest in fostering a community through the means of a forum. Without geeking out too hard (I’m about to geek out real hard), allow me to explain why forums harness immense power. Meaningful user generated content I added meaningful because the fabric of social media is also user generated content, however, much of the time it's followers competing for attention or having no interest or knowledge of your brand and its products. One issue with social media is random trolls and people misunderstanding a brand's products or services. That causes a lot of noise or adds little value. This is because community forums focus on the content, whereas social media centers around the individual user. Social media comment sections have become increasingly divisive with tempers easily flared. It can be hard to have a worthwhile conversation. You’re either tossing a comment into the social media campfire, arguing with someone you’ll never meet or double tapping a “like” to show public support. None of which adds value or elevates a brand’s identity. On the other hand, a community forum offers various pathways for meaningful engagement. A library of content Topics build on top of one another and eventually creates a searchable library of content for new users to discover. Easily discoverable Search engines don’t typically respond to your query with social media posts. On the other hand, forum posts are quickly indexed. Invision Community’s latest update 4.6.11 includes IndexNow, which quickly informs search engines about new content changes. This draws in new users with little effort. Belonging Successful forums are inherently niche. Generally, members who participate share overarching commonalities with one another, and where they don’t they have a platform to express otherwise. Social media is too gargantuan to recreate these special connections. Moderation Social media can be powerful, but often spirals into toxicity because these platforms rely on automatic moderation tools. Our community forum has built-in tools for automatic moderation as well as tools for moderators (actual people caring for your community!) to ensure stability. Invision Community's forums in Fluid mode Fosters community Community forums facilitate community building. They are the apparatus for Internet users around the world to instantly connect with one another. Think of community forums like a neighborhood. A construction company (that's you) builds the community, but the community needs residents (your members) to transform the houses into homes. Once the infrastructure is set up, forums can use time to its advantage. Unlike social media, forum content can remain relevant and circulate throughout a community for long periods of time. That’s because ongoing conversations aren’t dependent on complex algorithms that display content based on past engagement. For example, your Instagram explore page shows you similar content based on other content you’ve engaged with in the past. That keeps you stuck in a loop and prevents you from interacting with new content. The algorithm sees you liked X, it shows you more of X, you see X, you engage with more of X and the cycle repeats itself, never allowing yourself to explore A, B, C or literally anything else. Forums display content based on what the community as a whole is interested in (not just the individual). With the Invision Community’s forums application, the member also has the option to decide how they want to consume content (maybe engaging with X is all that member wants, but they have the ability to discover more content outside of what machine learning dictates). Own your community forum Imagine spending years building a following on social media only for it to vanish overnight. Even worse, there’s no point of contact to reach out to to gain an understanding of what happened. That can’t happen when owning your own community forum. Not only do you maintain control, but you… Call the shots You are the decision maker. On social media, there’s no ability to enable, test, try or optimize new ideas / features. Have access to rich reporting Social media offers some insights, but it’s limited. Invision Community’s reporting inside the ACP includes various engagement reporting metrics to help you better understand what’s working (and what isn’t). Can monetize There are roundabout ways to get monetized on social media, however with our community forums application, you have far more flexibility to integrate digital campaigns such as banner ads, affiliate links and paid promotional content. Invision Community's Activity Streams Free market research Save money on market research by tapping into your audience's needs free of charge. Your power users want to tell you about their experience in your community, something big brands without a community pay big money for. If you’ve made it to the bottom of this post, you probably think I have something against social media. To the contrary! Social media is a powerful tool, but most use it as the be-all end-all when it can better serve businesses to encourage new audiences to visit your community (versus attempting to create community directly on a platform you don’t own, control or have any real say in). Owning your own community forum is so immensely powerful, and, despite message boards and forums existing since the early ‘80s, it still feels like a secret. Invision Community’s forums application is the best in the industry. If you have your own community forum, show it off in the comments! Don’t have one yet? Please reach out to us and we’ll get you started.View the full article
  22. There’s a fine line between freedom of speech and censorship. Invision Community always aims to empower community leaders with options to encourage an open dialogue within a community, while including barriers for members who choose to ignore the guidelines. Invision Community’s latest release, 4.6.11, includes a simple but powerful new feature to help you shape your community’s tone. It’s called Block Submission. Block submission stops a member’s message from being posted if it includes any word(s) added to your Word Filters list with the “Block Submission” option enabled. Word Filters, a previously existing feature, allows community owners to prohibit profanity in the community. If a member types a word included on the banned words list, the platform will automatically either... Replace the word with something else you set Hold the post for moderation Or, with our new Block Submission feature, notify the member they must amend their post. Located: ACP -> System -> Settings -> Posting -> Word Filters -> Add Word Filter Here is an example: I added the word “hate” to the Word Filters list in the Admin Control Panel and selected the Block Submission option. Now, when a member tries to post the word hate, a message pops up indicating it wasn’t published and why. The member must modify their comment in order for the post to go live. In this scenario, that would look like taking out the word hate. Feel free to change the default warning message (the text located in the orange message bar above) to something better suited for your community - it's located in the Languages settings in your ACP. Why did we create Block Submission? This feature not only helps automatically moderate content, but more importantly, it sets a precedent to members regarding what is (and isn’t) accepted. Gently notifying members that their comment doesn’t align with your community’s guidelines helps maintain the existing culture you’ve worked hard on cultivating, as well as your initiative to keep the language and sentiment positive. Interested in trying our block submission feature out? Please upgrade to 4.6.11! If you don’t have an Invision Community license yet, please reach out to me and I’ll help get you started. Thoughts on our latest feature? Sound off in the comments (just make sure it passes our new vibe check 😉).View the full article
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